RUG::B

As engineers, we pride ourselves on building and continuously improving software systems that work. When it comes to organizing our teams and our working processes, though, we often leave this thinking at the door.

In this talk, we'll look at the ways in which queuing theory governs the behaviour of software development processes. We'll understand: why a team that is working 100% of the time is not efficient; when planning ahead is counterproductive; how to organize a development process that delights engineers and business people.